Kanoo Freight LLC UAE, a member of The Kanoo Group, one of the largest family owned
conglomerates in the Gulf qualified for ISO 9001:2008 certification awarded by
Bureau Veritas (BV) after a two stage assessment in August 2013.
The BV
auditor, Ms. Jihan Farouk confirmed the compliance during the audit held at Kanoo
Freight LLC premise in UAE.
The first stage
of audit was conducted on the 5th August in which the entire
documented Quality Management System (QMS) of Kanoo Freight was reviewed and
was found satisfactorily complying with the requirements of ISO 9001:2008.
In the second stage audit on the 29th
of August, the BV auditor visited all sections of Kanoo Freight and verified
the actual implementation of the QMS.
Besides
Kanoo Freight staff, the auditor quizzed Computer Services, HR &
Administration departments’ managers and staff, who provided information and
records to demonstrate compliance.
The achievement
of ISO 9001:2008 certification is the result of the teamwork amongst all
sections of Kanoo Freight under the leadership of Tiny Samat, Country Manager
and the supporting departments.
Additionally, Mr.
Tuan Indra Raseedeen, Assistant Manager for Sales and Marketing shouldered the
responsibility as the Management Representative-Quality for Kanoo Freight and Mr.
Naresh Pawar was also nominated as the Management Representative for HSE.
“This
certification is another significant progress for Kanoo Freight which is
bidding for project cargo business of major oil and gas companies together with
other divisions of Kanoo. It will add to the credentials of Kanoo for providing
integrated forwarding and shipping solutions for major industrial and
infrastructure projects”, said Mr. Prashant
Nasery, Projects & Quality Manager - UAE & Oman of The Kanoo
Group.
The development
and implementation of Kanoo Freight’s QMS was supported by Quality Department.
During the exercise, Kanoo Freight management set Quality Objectives which
included improvement in customer satisfaction, delivery of sea freight FCL
consignments within 48 hours and delivery of air freight consignments within 24
hours. A system of regular measurement of these parameters was developed and
implemented for continuous monitoring and improvement.
The
QMS includes well defined procedures for handling customer complaints and
non-conformities, control of documents and records, internal audits and
management review – all essential requirements of ISO 9001:2008.
‘The Kanoo Group’ is one of the largest, independent, family-owned groups of companies in the Gulf region established in 1890. It has diversified business industries in shipping, travel, machinery, engineering, logistics, property, oil & gas, power, industrial chemicals, training, joint ventures, retail and commercial activities, among others, and operates extensively throughout Saudi Arabia, Bahrain, United Arab Emirates, Oman, Yemen and Qatar.
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Michelle Laylo Verzola
PR Executive
The Kanoo Group
